The general version. Each shop accepts its own copy, with its own details, on its private VSC link.
These terms are an agreement between your shop and VSC Verified, operated by Momentum Electronics ("VSC"). They explain how the partnership works: how your shop gets customers, what you must do for each one, what you pay, how VSC checks every sale, and what happens when something goes wrong. Read them fully before accepting. They are written in plain language on purpose. If anything is unclear, ask VSC before you accept, not after.
| Shop | your shop |
|---|---|
| PACRA registration | your number |
| Representative | the person who speaks for your shop |
| Town | your town |
| Opening hours used for deadlines | 08:00–18:00, Mon–Sat unless your shop's own hours are recorded |
| Commission per sale | under K3,000: K150 · K3,000–6,000: K200 · K6,001+: K250 (standard bands) |
| Agreement starts | agreed with VSC |
| Agreement ends | no fixed end unless agreed |
If any detail above is wrong, do not accept. Tell VSC, and it will correct the detail before you accept.
VSC finds people in Zambia who want to buy a phone, checks that they are serious, and passes them to a vetted partner shop that has the phone. VSC does not sell your phones, does not hold your stock, and does not handle the customer's money. The sale is between your shop and the customer.
VSC does not promise you any number of customers. Requests depend on what customers ask for, what brands you serve, and whether your shop is in good standing. VSC can send requests to other shops as well; you are not given an exclusive area or brand.
The only money you owe VSC under these terms is commission on sales VSC brought you (section 9), and the recovery fee if you hide a sale (section 14).
Every customer VSC sends you stays a VSC customer as well as yours. VSC may contact them at any time to check on their purchase, help with a problem, or offer support. You must not discourage a customer from talking to VSC.
Before your shop receives requests, VSC checks your PACRA registration, visits your shop, and records who represents it. You confirm that everything you gave VSC is true. Tell VSC within 7 days if your shop moves, changes owner, changes its registration, or changes the person who speaks for it. If VSC can't confirm your details again later, your shop can be paused until it can.
When a customer agrees to be passed to a shop, VSC sends a request card at the same time to every eligible shop that serves that kind of phone. The card says what phone, condition, budget and area the customer wants. It never shows who the customer is.
Cards come through two channels that count equally: the VSC partner WhatsApp group, and your shop's private VSC link. If WhatsApp is down, your link still works, and the reverse. Neither channel gives any shop an advantage.
Request cards are confidential. Do not forward them outside the group or show them to other businesses.
To claim, you give three things: your final price to the customer, the phone's condition, and confirmation that it is in stock now. A claim missing any of these is not valid. If you will supply a different model from the one asked for, say so in the claim.
The first valid claim wins. In the WhatsApp group, order is decided by the time on the messages. On your link, it is the time the claim is saved. VSC records group claims in message order and does not pick favourites. Each shop can claim each request once.
Only the winning shop receives the customer's name and number. Other shops that claimed are told the request was taken.
Only claim if you really have the phone at that price. A claim is a promise to the customer.
After you win a customer:
If you miss either deadline, the customer goes back to the other shops and you cannot claim that request again. If you can't serve a customer, give the request back on your link as soon as you know. Giving it back early is not counted as a missed deadline.
If no shop makes a valid claim within 24 hours, VSC tells the customer no match was found. That has no effect on your shop.
You may use the customer's name and number only to sell them the phone they asked for and to look after them after the sale. You must not add them to marketing lists, pass their details to anyone else, or contact them about anything unrelated, unless the customer later agrees to that directly with you. Keep their details secure, and don't keep them longer than you need. Zambia's Data Protection Act, 2021 applies to how you handle them.
Describe the phone honestly, including its condition, any repairs, battery health where you know it, and whether it is new, used or refurbished. Sell only phones you are legally allowed to sell. Never sell a phone that is stolen, blocked, or under someone else's account or finance.
The customer must not pay more than your claim price. If the price at handover differs from your claim by more than K50, VSC reviews it. A lower price agreed with the customer is fine, but say so when you report the sale.
Give the customer a receipt. Your shop's own warranty and returns rules apply to the sale. Tell the customer clearly what they are before they pay. VSC's own warranty covers only phones VSC sells itself, not phones your shop sells.
Your shop's rules cannot take away the customer's rights under Zambia's Competition and Consumer Protection Act, 2010. Every phone must be what you said it was and work as a phone should. A customer who returns a phone that is defective or not as described is entitled to a repair, a replacement or a refund, as the Act provides. VSC takes customer service seriously. If a shop refuses a customer their rights, VSC will help the customer with the shop and, if needed, point them to the Competition and Consumer Protection Commission. VSC can also treat the refusal as an issue (section 11).
Fairness runs both ways. VSC is a registered business and expects customers to deal honestly too. VSC won't back a customer who damaged a phone themselves or who gave VSC false answers.
When you hand over a phone, tap SOLD on your link. That records the phone and price you claimed, handed over that day. If you sold a different phone or at a different price, use "Sold a different phone or at a different price" instead. If you can't use your link, post it in the group as SOLD, then the request code, the price and the phone, for example "SOLD VSL-TN3RV7-818E K2,500 Samsung A15". A receipt number is welcome but not required. Report the sale even if it is a different phone from the one on the card. If you can't sell to the customer, tap NOT SOLD so the request goes back to the other shops.
If a sale you reported is cancelled afterwards, tap CANCEL SALE under Recent sales and choose the reason. VSC asks the customer. If they agree, the sale is recorded as cancelled and the commission on it is cancelled if it hasn't been paid. If it has been paid, VSC decides whether to credit it. If the customer reports a cancellation, you'll be asked to agree or disagree on your link. While a cancellation is being checked, that commission is on hold. If you and the customer disagree, VSC looks into it under section 11, and nothing is charged or settled until then. The original sale and every answer stay on record.
VSC then asks the customer, using their own private link or WhatsApp, what they bought and from which shop, what they paid, whether the phone was as described, and how they would rate the service. If they haven't bought yet, VSC asks again until the 30 days are over. VSC compares three records: your claim, your report and the customer's answers. When they agree, the sale is confirmed. When they don't, VSC opens an issue (section 11). About 14 days after the sale, VSC asks the customer once more whether the phone is still working as described, and whether they have bought anything else from your shop since.
The customer's confirmation is enough by itself. If the customer says they bought a phone from your shop and your shop received their request card, commission is due even if you never reported the sale. Never ask a customer to say they came to you on their own, or to deny a sale. That is treated as falsifying records (section 13).
You owe commission when all of these are true:
This applies even if another shop won the claim first, or your own claim expired, and the customer still bought from you. It also applies to each extra phone the customer buys from you within the 30 days.
When you sell the phone you claimed, the amount is set by the band of your claim price, fixed when you claim. When the phone is a different one, or your shop didn't claim, the band is set by the price the customer paid.
| Under K3,000 | K150 per phone |
|---|---|
| K3,000 – K6,000 | K200 per phone |
| K6,001 and above | K250 per phone |
If the customer reports a different shop or price, the commission waits until the issue is decided. If the customer says there was no sale, no commission is due unless the issue finds otherwise. Commission is earned only when the phone is handed over. It is not owed for claims, contacts or sales that didn't happen.
No commission is owed on accessories for now. If VSC adds accessory commission later, it will be a change to these terms (section 17), and you accept it before it applies. After the 30 days, anything that customer buys from you is your own business, and no commission is owed on it.
Pay commission, and any other amount owed under these terms, within 14 days of the sale. Pay it only to the mobile money or bank account VSC gives you in writing. Don't pay cash to anyone claiming to collect for VSC unless VSC confirms it in writing first. VSC records each payment and can show you what you owe at any time.
While any commission is more than 14 days overdue, your shop receives no new request cards. Cards start again as soon as you are paid up. Repeated late payment can lead to suspension (section 13).
An issue is opened when records disagree: the customer names a different shop or price, a sale wasn't reported, the customer denies a sale, the phone wasn't as described, or there is a problem after the sale.
VSC tells you about every issue and what the customer said, and asks for your side. You have 3 days to respond. VSC decides only after hearing you, or after the 3 days if you don't respond. The finding is one of: upheld, not upheld, or unclear. Only upheld issues count against your shop. VSC tells you the finding and any action taken.
Customers rate each sale from 1 to 5. Each month you can see your own average on your link. Other shops never see it, and VSC doesn't publish it.
New request cards stop while VSC reviews your service if either of these happens:
The review includes talking to you. Cards start again when VSC is satisfied the problem is dealt with.
Your shop is either in good standing, on watch, suspended or blacklisted.
Watch is a warning and does not stop requests. It applies after 2 missed deadlines within 30 days, or when VSC has a concern it has raised with you.
Suspension stops all new requests for a period VSC tells you. It can follow repeated missed deadlines, repeated late commission, a pattern of poor ratings, or an upheld issue that is serious but not dishonest.
Blacklisting ends your partnership permanently. It is for dishonesty, including:
Only VSC's owner can suspend or blacklist a shop. A suspension or blacklisting is always given in writing, with the reason, and only after the fair hearing in section 11. Commission already owed stays owed.
VSC sends you customers who are ready to buy. Commission is how that is paid for, so these count as falsifying records and are dealt with under section 13:
If an issue finds that your shop hid or misreported a sale on purpose, you owe the commission plus a recovery fee of K300. The fee covers what it costs VSC to find and settle the sale. It is decided by a person after the fair hearing in section 11, never automatically, and it is paid like commission (section 10).
VSC sends test requests from time to time. A test customer is a person working with VSC who goes through the network like any customer and may buy. You won't be told which requests are tests. Test results are treated like any other customer's answers, including the fair hearing.
VSC will:
VSC will also give customers its honest account of how the network works.
Either side can end the partnership by giving 7 days' notice in writing. A WhatsApp message to the other side's usual number counts as writing. The partnership also ends on the end date in your shop's details, if there is one, or immediately on blacklisting. When it ends, finish or give back any customer you are serving. Commission owed for sales up to the end stays due.
VSC may change these terms, or the details for your shop such as your commission bands or recorded hours. When it does, your link shows the new version, and you must accept it before you receive new requests. Customers you already won stay yours under the terms you accepted when you claimed them, and the commission on them doesn't change. If you don't accept a change, you can end the partnership under section 16.
Your shop is responsible for the phones it sells, for its warranty and returns, and for any claim that arises from its sale. VSC is not a party to that sale. VSC is not responsible for business you lose when there are no requests, or when your shop is paused under these terms. Nothing here makes your shop and VSC employer and employee, partners in law, or agents of each other.
These terms are governed by the laws of Zambia. If there is a disagreement about them, both sides first try to settle it by talking, within 14 days. If that fails, either side may take it to the courts of Zambia.
Your shop's representative accepts these terms on your shop's VSC link by entering their name and role and ticking the box. That counts as your shop's agreement. VSC keeps an exact copy of what was accepted, with the date and time. You can view it on your link at any time.
Partner Terms & Conditions, version 1.1 (Oct 2026)