Last updated: October 2026
You can cancel any order within 48 hours of paying your deposit and get back everything you have paid, less a K50 cancellation fee. This applies to batch reservations and custom orders alike. Your tracking page shows the exact time your window closes.
After 48 hours we have usually ordered your phone from our supplier, so the deposit is no longer refundable if you cancel.
Reservations you haven't paid for can be left to expire; nothing is charged.
You are entitled to a full refund of everything paid (deposit and balance), with no fee, if:
A custom order is a phone we source specifically for you at a price agreed with you. Paying the deposit accepts the quote. The same 48-hour window applies: cancel within 48 hours of paying for a refund less the K50 fee; after that the deposit is not refundable, because we will have committed to the phone with our supplier. If we cannot get the phone you ordered, you get a full refund.
Every phone comes with a 30-day warranty starting on the day it is delivered. If a hardware fault appears during that time (battery, screen or touch, Face ID or Touch ID, cameras, speakers and microphone, charging, buttons, network), we will repair the phone or replace it with an equivalent one. If we can do neither, we refund what you paid for it.
The warranty does not cover physical or liquid damage (drops, cracked screens, water), damage from repairs or modifications by anyone else, lost or stolen phones, accessories, or software problems that a reset fixes. Your tracking page shows the date your warranty ends.
To make a claim, message us on WhatsApp with your order code and a short description or video of the fault. We may ask you to send or bring the phone in for inspection.
Contact us on WhatsApp or by email with your order code and the reason for your request. We reply within 3 business days.
Approved refunds are sent back the way you paid (Airtel Money, MTN MoMo or card). Mobile money usually arrives within 3–7 business days, depending on your operator.
If you believe a refund has been wrongly refused, contact us at orders@momentumelectronics.store. We will resolve disputes fairly and promptly.
VSC Verified currently delivers within Zambia. Delivery coverage and fees may vary by location. At this time, we focus on Lusaka and surrounding areas. If you are outside our current delivery zone, contact us before placing a reservation to confirm we can reach you.
Delivery is arranged once your balance payment has been confirmed. Typical delivery timeframes are:
These are estimates and not guarantees. Delays may occur due to factors outside our control.
You are responsible for providing an accurate and accessible delivery address at the time of reservation. If your delivery address changes after you have reserved, contact us immediately via WhatsApp with your reservation code.
VSC Verified is not responsible for failed deliveries caused by an incorrect address provided by the customer.
If our delivery partner attempts delivery and you are unavailable, we will contact you to arrange a second attempt. After two failed attempts, the device will be held for collection. If collection is not made within 7 days, your reservation may be cancelled and your deposit forfeited.
Please inspect your device at the point of delivery before signing for it. If you notice any discrepancy between the device received and your verification report, note it immediately and contact us within 24 hours. A phone that isn't the one in your report (wrong model, storage or colour, or visible damage) should be reported within 24 hours of delivery. Faults that show up later are covered by the warranty in section 5.
Delivery charges, if applicable, will be communicated to you before your balance payment is requested. Where delivery is included in your order, this will be stated clearly.
For refund or delivery enquiries, contact us at:
Email: orders@momentumelectronics.store
WhatsApp: +260762531117